Refund policy

RETURNS, REFUNDS AND EXCHANGES

 

RETURNS
Items must be returned within 14 days of date received. If more than 14 days, unfortunately we can’t offer you a refund or exchange. To be eligible for a refund, your item must be unused, in the original packaging and in the same condition that you received it.

Non-returnable/refundable items include:  

·       Shipping costs

·       Customized Products

·       Discontinued Items

·       Clearance Items

·       Happy Accidents Items

·       Used Products

Before returning your item(s) D2 Kreationz requires an email describing the problem with your order, should a return be suitable D2 Kreationz will provide you with a Return Authorization Number to include with your return. You will be responsible for properly returning your items to D2 Kreationz.

REFUNDS (if applicable)
Once your return has been received in good condition and inspected, D2 Kreationz will send you an email notifying you that your return has been received.  A credit will be issued minus a restocking fee of 15% to your original method of payment within 7 to 10 business days.

 

**** 15% restocking fee will be deducted on your returned items****


MISSING OR LATE REFUNDS (if applicable)
If your refund was by credit card and you have not received your refund within 10 days please contact your bank or credit card company. In some cases, it may take some additional time before your refund is officially posted to your account.

If you have verified with your bank or credit card company and you still have not received your refund, please contact us at D2Kreationz2@gmail.com.

SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or returned.

CANCELLATIONS

Cancelling ANY order will incur a restocking fee of 10%

MODIFICATIONS OF CUSTOM ORDERS (if applicable)

Modification of any custom order after the final approval has been made will require a $5 fee for each additional modification.

 

EXCHANGES (if applicable)
We will only replace item(s) if they are defective or damaged. If you need to exchange your item(s), please send us an email at D2Kreationz2@gmail.com with the reason for the exchange and pictures. We will determine if your item(s) is eligible for exchange, if it is we will email you a Return Shipping Label with instructions. Once your item(s) has been returned, we will inspect it/(them) for the damages and send out your replacement(s). Replacements will not be shipped out until we have received your defective or damaged item(s).

NON - DELIVERED ITEM(S)

If you have not received your purchase, please email us at D2Kreationz2@gmail.com. Please give us time to track and put in a missing claims ticket with the carrier.